Your first handshake with Tierra Health is the first step in a new relationship with some of Australia’s most experienced aged care professionals. We are committed to bringing a new and progressive approach to aged care management, aged care services and risk management in aged care.

It starts with a process of discovery in which we ask you the right questions to get inside your culture and make sure Tierra Health is your best fit. Only when we are all on the same page does your official partnership with Tierra Health commence.

Once engaged by you, we get to know you and your team even deeper. We look at your values and your mission. We look at your model of care, always mindful of nurturing a person-centred model that builds your facility around resident needs.

We look at the key business processes – admissions, billing and funding, workforce management and payments. We leave no stone unturned in your key business and back office systems so you are running efficiently and your focus remains where it needs to be: on the care of residents.

At every step of this journey, we never preach from up-high but mix in with your team and culture, incorporating the input of those who know your facility intimately. We also act as your eyes and ears on the wider competitive landscape so you know how you are strategically placed to create a roadmap for your own success.

This is just a broad brushstroke portrait of Tierra Health. Our Case Studies will help you see a clearer picture of what we do in varying and unique circumstances.

When working with us, we remain focused on:

  • Compliance with the Aged Care Act and other aged care accreditation
  • Ongoing best-practice clinical care
  • Understanding risk and putting mitigation strategies in place
  • Great care for great business outcomes
  • Making your people happy

The ‘no nonsense’ summary

• We work in your business alongside your team

• We know what the risks are, and we are robust enough to manage them
• We are highly practical. Hands-on. In your facility

• We are highly experienced in aged care. We understand aged care operations and know what to look for, even before problems become apparent

• We can provide operations support if you’re in a pickle for a short, medium or long-term turnaround backed up by our expertise

• We are not expensive. Our results more than pay for themselves